Have you ever noticed that the number of room types displayed on Expedia is fewer than what your hotel actually has? This “missing room type” issue may seem minor, but it can cause significant consequences: lost sales opportunities, incomplete search experiences for guests, and ultimately reduced revenue. The good news is - you can easily resolve this issue right within your Channel Manager/Extranet in just a few simple steps.
In this article, Hotel Link will walk you through what “Missing Room Type” means, the common causes, how it impacts your revenue, and - most importantly - how to fix it quickly to maximize your hotel’s online presence on Expedia Group.
A “Missing Room Type” simply refers to a situation where one or more of your hotel’s room types are not displayed on Expedia Group, even though they exist in your internal management system (PMS or Channel Manager).
Main causes include:
Errors during the mapping process between your hotel system and Expedia.
Incomplete setup, e.g., missing room types or corresponding rate plans.
Data synchronization errors where room, rate, or availability details are not correctly sent to Expedia Group.
Lost booking opportunities: If guests can’t find the right room, they’ll turn to competitors.
Poor customer experience: Incomplete information may raise doubts about your hotel’s transparency or service scale.
Reduced revenue: You risk missing out on longer stays or special rate bookings tied to the missing room types.
Increased operational costs: Staff may need to manually fix booking and data issues.
Example: A hotel has 5 room types, but due to mapping errors, only 3 appear on Expedia. This means at least 40% of the inventory is invisible to potential guests - directly translating to lost revenue.
Log into your Channel Manager or PMS and verify the list of configured room types.
Check the room types displayed on Expedia and cross-check with your system. If something is missing, review the mapping configuration.
Create the missing room type(s) and corresponding rate plan(s) in your Channel Manager or directly in Expedia Partner Central.
Ensure all details (rates, availability, booking conditions) are entered completely and correctly.
Confirm that rate and availability data are being continuously pushed to Expedia, ensuring the newly added rooms appear for guests immediately.
After setup, check directly on Expedia to ensure rooms are displayed correctly. Schedule routine checks (e.g., weekly) to avoid recurring errors.
Maximize inventory exposure – every room type is visible, reaching all potential guests.
Enhance booking experience – guests see complete options, making it easier to book.
Boost revenue significantly – each room type appeals to different guest segments, from budget travelers to premium guests.
Improve operational efficiency – minimize manual fixes so staff can focus on service quality.
In today’s highly competitive travel market, losing guests just because some room types don’t appear on Expedia is a costly mistake. The Missing Room Type issue can be resolved quickly, enabling your hotel to maximize room inventory, improve guest experience, and grow revenue.
If your hotel is connected to Expedia via Hotel Link’s Channel Manager, managing and resolving Missing Room Types is easier than ever. You can directly review, add, and sync missing rooms right from Hotel Link’s Extranet.
👉 Don’t let any room type go unnoticed - log in and optimize today to capture the full potential of Expedia Group! Contact the Hotel Link team now for detailed support.