As online distribution channels continue to expand and competition intensifies, managing rooms and pricing across multiple platforms has become a familiar challenge for most hotels. Even a small synchronization error can lead to overbookings, incorrect rates, or missed sales opportunities. Understanding this reality, Hotel Link officially introduces the Trip.com room and rate plan synchronization feature, now available directly in Channel Manager Content Mapping on the Extranet, delivering a more seamless, simplified, and efficient management experience for hotels.
Trip.com is one of Asia’s leading OTAs and is rapidly expanding its global footprint. With strong access to international travelers, especially from China, South Korea, and Asia-Pacific markets, Trip.com has become a key sales channel for many hotels in Vietnam and across the region.
Through close collaboration and deep integration with Trip.com, Hotel Link not only enables hotels to connect to this channel but also continuously optimizes operational and management workflows within a single platform. The new Trip.com room and rate plan synchronization feature is a key part of this long-term strategy.
Previously, to sell rooms on Trip.com, hotels typically had to:
Create and edit rooms and rate plans directly on Trip.com
Return to the Extranet to manually update information
Cross-check data between the two systems
Resolve discrepancies when issues occurred
This process was time-consuming and carried significant operational risks, especially for hotels with multiple room types, diverse rate plans, or frequently changing pricing strategies.
With the new Trip.com room and rate plan synchronization feature integrated into Channel Manager Content Mapping on the Hotel Link Extranet, this entire workflow has been significantly simplified.
The most notable advantage of this feature is that hotels can now manage Trip.com rooms and rate plans directly on the Extranet, instead of working across two separate systems.
Since hotels already maintain their room and rate plan lists within the Extranet, connecting and mapping this data to Trip.com becomes far more intuitive and controllable. All critical updates are handled centrally, dramatically reducing daily manual work.
Instead of spending hours checking, comparing, and updating data on Trip.com, hotel teams can now manage everything directly within the Extranet. This is especially valuable for small and mid-sized hotels where staffing resources must be optimized.
With clearly mapped and synchronized data between systems, the risks of incorrect pricing, room mismatches, or missing rate plans are significantly reduced. This is essential for maintaining OTA credibility and preventing negative guest experiences.
Having all rooms and rate plans in one interface allows hotels to better evaluate performance on Trip.com and adjust pricing strategies, payment policies, or room allocation based on each business phase.
The feature is designed to be as simple as possible:
Hotels simply enter their Trip.com ID and select the Payment method for rate plans sold on Trip.com (e.g., Pay at Hotel), then save the information to complete the initialization.
This foundational step ensures the system correctly identifies data and prepares for synchronization.
A standout capability of this feature is the option to automatically create rooms and rate plans based on existing Trip.com products.
By selecting “Save & Fetch Product List from Trip.com”, the system will:
Retrieve the existing product list from Trip.com
Allow hotels to select desired products
Automatically create corresponding rooms and rate plans on the Extranet
Pre-map the data without manual intervention
This is especially useful for hotels newly connected to Trip.com or those looking to re-sync data quickly and accurately.
Note: This action is performed only once. After completion, hotels simply review and supplement any missing details in the Rooms section.
You can find detailed setup instructions in: Sync room and rate plan information for Trip.com via Channel Manager Content Mapping
With all room and rate data centrally managed, revenue and sales teams can:
Compare room performance across distribution channels
Adjust rate plans by market and time period
Respond more flexibly to demand fluctuations
Data inconsistencies between OTAs and internal systems often create operational stress at the front desk. Accurate synchronization minimizes mismatches, ensuring smoother check-ins and an improved overall guest experience.
Beyond solving immediate challenges, this feature helps hotels establish a stable distribution system that is scalable and ready to connect with additional sales channels in the future.
The Trip.com room and rate plan synchronization feature on the Hotel Link Extranet is not just a technical enhancement, it represents a meaningful step forward in hotel operational optimization. When technology handles complexity behind the scenes, hotels gain more time and resources to focus on what truly matters: guest experience and long-term growth strategy.
If your hotel is already selling on Trip.com or planning to expand through this channel, now is the ideal time to leverage this new synchronization feature and upgrade your management experience.
Activate and experience the room & rate plan synchronization feature on the Extranet today to streamline operations and improve distribution performance for your hotel. Hotel Link is always by your side on the journey to simplify operations, optimize revenue, and grow sustainably. Contact us today for expert consultation.