In the hospitality industry, meeting and exceeding customer expectations is critically important....
Effective communication is the key to ensuring customer satisfaction. That's why Hotel Link is excited to introduce the "Message from OTA" feature, an advanced tool designed to enhance the experience for hoteliers.
What is the “Message from OTA” Feature?
The "Message from OTA" feature allows hoteliers to communicate directly with guests who have booked through Expedia through the Hotel Link extranet. This seamless messaging functionality not only improves responsiveness but also ensures a smoother and more personalized experience for your guests.
This is not just a technical enhancement, but a valuable communication tool that helps hotels stay connected with their guests in real-time.
Why is this Feature Important for Your Hotel?
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Time-Saving Communication: No more switching between platforms. With this feature, you can handle all guest inquiries about their Expedia bookings within the same platform you use to manage your hotel.
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Enhanced Guest Experience: Quick responses to guest questions and requests lead to better guest satisfaction and reviews. It allows you to focus on your guests' needs, providing a superior experience.
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Greater Efficiency: Streamlining the process of checking and responding to messages frees up time for your team, allowing them to focus on other critical aspects of hotel operations.
How It Works
To use this feature, log into your Hotel Link Extranet system. From the toolbar, select "Channel Manager", and you will find the "Message from OTA" section.
When a guest books a stay through Expedia, any inquiries or messages related to the booking will appear directly in your Hotel Link system. You can then respond instantly, ensuring timely and effective communication with your guests.
With the "Message from OTA" feature, you'll be able to engage with guests faster, meet their needs more efficiently, and ultimately provide a superior guest experience. Incorporating this essential tool into your hotel’s daily operations will make managing your Expedia channel more efficient. Try it now!
For more details on how to use this feature or assistance in setting it up, please contact our Support team today!
