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In today’s hospitality landscape, guest experience plays a vital role in the success of any accommodation business. Managing reviews is no longer just about receiving guest feedback - it’s also about responding appropriately and fairly evaluating guest behavior. Understanding this need, Hotel Link is excited to announce a powerful new update that helps hoteliers manage guest interactions more efficiently and transparently: Write Airbnb guest reviews directly from the Hotel Link system.
Official Launch: July, 2025
Starting July, 2025, properties using Hotel Link with Airbnb integration will be able to write reviews for Airbnb guests directly from the Hotel Link Extranet - no need to log into Airbnb separately.
This marks an important milestone in empowering hoteliers to manage two-way feedback more easily, helping to build a more transparent and trustworthy hospitality ecosystem.
Why Is It Important to Review Your Airbnb Guests?
On Airbnb, guest reviews of your property are one of the key factors that impact your listing’s visibility, booking rate, and potential guests’ trust.
But it works both ways. Your reviews of guests also play a crucial role in:
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Helping hosts identify positive or problematic guest behavior
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Building a fair two-way review system
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Encouraging better conduct from guests, ultimately improving everyone’s stay experience
How Does This New Feature Help You?
This new functionality provides a streamlined and smarter approach to managing guest reviews:
1. Automatic Review Entries After Each Airbnb Stay
As soon as an Airbnb reservation ends, the system will automatically create a review entry in your account. You’ll be notified and can proceed with the review - no switching between platforms required.
2. Quick & Simple Review Process
With just a few clicks, you can:
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Assign a star rating from 1 to 5
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Write a short comment about the guest’s behavior, attitude, or any relevant notes you’d like to keep
3. Manage All Reviews in One Place
Every review you submit is saved in the system, making it easy to track, organize, and refer back to when needed — especially useful for teams with multiple staff handling reservations.
Key Benefits for Your Operations
This new Airbnb Guest Review feature is more than just a time-saver. It’s a practical enhancement for smoother operations:
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Increases transparency and fairness in guest management
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Enhances staff productivity with all actions completed in one system
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Helps property owners track guest behavior trends to fine-tune services
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Supports issue documentation and dispute resolution if needed
Who Will Benefit from This Feature?
This feature is especially useful for:
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Hosts and property managers building their Airbnb reputation
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Front office and operations staff who want to provide fair feedback
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Receptionists who need to follow up promptly after guest check-out
How to Activate the Feature
No manual setup is required. If your property is already connected to Airbnb via Hotel Link, this feature will be automatically enabled on July, 2025.
To begin using it, simply go to the "Booking Details" tab in your Extranet dashboard.
Need Help? Contact the Hotel Link Team!
The Airbnb Guest Review feature is part of Hotel Link’s ongoing mission to bring smarter, more seamless tools to accommodation providers around the world.
If you:
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Haven’t connected Airbnb to your Hotel Link account
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Need step-by-step instructions for using this feature
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Or want to explore more tools to optimize your operations
👉 Don’t hesitate to reach out to our team HERE for fast and friendly support!
