--- title: Easier Guest Review Management with the New Feature “OTA Reviews” description: Starting from May 15, 2025, users can effortlessly manage guest feedback within the Hotel Link Extranet. Let’s explore OTA Reviews feature with Hotel Link! image: https://blog.hotellinksolutions.com/hubfs/easier-guest-review-management-with-the-new-feature-ota-reviews-thumbnail.png --- [Skip to content](https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews#main-content) - [English](https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) - [Español](https://blog.hotellinksolutions.com/es/gestion-facil-de-resenas-con-la-nueva-funcion-ota-reviews) - [Tiếng Việt - Việt Nam](https://blog.hotellinksolutions.com/vi-vn/quan-ly-danh-gia-cua-khach-hieu-qua-voi-tinh-nang-moi-ota-reviews) English Show submenu for translations [![Hotel Link_Logo-1](https://blog.hotellinksolutions.com/hs-fs/hubfs/Hotel%20Link_Logo-1.png?width=149&height=55&name=Hotel%20Link_Logo-1.png)](https://www.hotellinksolutions.com/) - [Core Solutions](https://www.hotellinksolutions.com/hotel-marketing-solutions) Show submenu for Core Solutions - [Channel Manager](https://www.hotellinksolutions.com/hotel-marketing-solutions/channel-manager) - [Booking Engine](https://www.hotellinksolutions.com/hotel-marketing-solutions/booking-engine) - [Front Desk](https://www.hotellinksolutions.com/hotel-marketing-solutions/front-desk) - [Payments](https://www.hotellinksolutions.com/hotel-link-pay) - [Smart Rate](https://www.hotellinksolutions.com/hotel-marketing-solutions/smart-rate) - [Website](https://www.hotellinksolutions.com/hotel-marketing-solutions/website) - [Yield Management](https://www.hotellinksolutions.com/hotel-marketing-solutions/yield-management) - [Premium Services](https://www.hotellinksolutions.com/premium-services/) Show submenu for Premium Services - [Google Free Booking Links](https://www.hotellinksolutions.com/premium-services/google-free-booking-links-for-hotels/) - [Custom Websites](https://www.hotellinksolutions.com/premium-services/custom-websites/) - [Blog](https://blog.hotellinksolutions.com/) Open main navigation Close main navigation - [Core Solutions](https://www.hotellinksolutions.com/hotel-marketing-solutions) Show submenu for Core Solutions - [Channel Manager](https://www.hotellinksolutions.com/hotel-marketing-solutions/channel-manager) - [Booking Engine](https://www.hotellinksolutions.com/hotel-marketing-solutions/booking-engine) - [Front Desk](https://www.hotellinksolutions.com/hotel-marketing-solutions/front-desk) - [Payments](https://www.hotellinksolutions.com/hotel-link-pay) - [Smart Rate](https://www.hotellinksolutions.com/hotel-marketing-solutions/smart-rate) - [Website](https://www.hotellinksolutions.com/hotel-marketing-solutions/website) - [Yield Management](https://www.hotellinksolutions.com/hotel-marketing-solutions/yield-management) - [Premium Services](https://www.hotellinksolutions.com/premium-services/) Show submenu for Premium Services - [Google Free Booking Links](https://www.hotellinksolutions.com/premium-services/google-free-booking-links-for-hotels/) - [Custom Websites](https://www.hotellinksolutions.com/premium-services/custom-websites/) - [Blog](https://blog.hotellinksolutions.com/) - - [English](https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) - [Español](https://blog.hotellinksolutions.com/es/gestion-facil-de-resenas-con-la-nueva-funcion-ota-reviews) - [Tiếng Việt - Việt Nam](https://blog.hotellinksolutions.com/vi-vn/quan-ly-danh-gia-cua-khach-hieu-qua-voi-tinh-nang-moi-ota-reviews) English Show submenu for translations - [Get Started!](https://www.hotellinksolutions.com/sign-up/) [Get Started!](https://www.hotellinksolutions.com/sign-up/) May 16, 2025, 5:08:05 PM # Easier Guest Review Management with the New Feature “OTA Reviews” [Hotel Link](https://blog.hotellinksolutions.com/author/hotel-link-1) Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) [Twitter icon](https://twitter.com/intent/tweet?url=https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) [envelope icon](mailto:?body=https://blog.hotellinksolutions.com/easier-guest-review-management-with-the-new-feature-ota-reviews) Hotel Link is proud to officially launch the **OTA Reviews** feature – a powerful solution that allows hotels to monitor reviews from multiple online travel agencies (OTAs) in one centralized place. Starting from **May 15, 2025**, hoteliers can effortlessly manage guest feedback from Booking.com, Airbnb and Expedia directly within the **Hotel Link Extranet**. Let’s explore the benefits of OTA Reviews with [Hotel Link](https://www.hotellinksolutions.com/)! ## What is OTA Reviews? ![all OTA reviews](https://blog.hotellinksolutions.com/hs-fs/hubfs/all%20OTA%20reviews.png?width=2880&height=3794&name=all%20OTA%20reviews.png) **OTA Reviews** is a feature integrated directly into the **Hotel Link Extranet**, allowing hotels to view all guest reviews from major OTAs like Booking.com, **Expedia** and **Airbnb** in one place. Guest feedback after a stay is an invaluable resource for improving service quality and building a strong online reputation. However, monitoring reviews across multiple OTAs can be time-consuming and important insights are often missed. Instead of logging in to each OTA separately, users can now access all reviews in one centralized interface, saving time and increasing operational efficiency in review management. ### What’s New in the Latest Update? In this upgrade (July 2026), the "Reviews from OTAs" feature has expanded its deep integration with Booking.com, one of the largest online booking platforms in the world today. This enhancement is designed to optimize the management and operational experience for hoteliers. ![review-OTA-bookingcom](https://blog.hotellinksolutions.com/hs-fs/hubfs/Global%20Hotel%20Link/Growth%20Team/Marketing/2025/Blog%20Visual/review-OTA-bookingcom.png?width=960&height=617&name=review-OTA-bookingcom.png) Key Highlights: - **View Booking.com reviews directly on the Extranet:** The system automatically synchronizes and displays all guest reviews from Booking.com onto the centralized "Reviews from OTAs" management page (the system currently supports Expedia and Booking.com). - **Respond to reviews directly without switching platforms:** Users can write and submit replies to pending guest reviews right from the Hotel Link interface without needing to log into the Booking.com Extranet, saving operational time. - **Automatic status updates:** Responses sent from Hotel Link will be forwarded to Booking.com for approval in accordance with the platform's standard process. The status displayed on the Hotel Link system will update automatically once the reply is officially published. ## What Are The Benefits for Hotel Staff? OTA Reviews is not only useful for hotel owners but also brings practical advantages to front desk staff, reservation teams, guest services, and operations managers. ### 1. **Save Time – View All Reviews in One Interface** Hotel staff can now open the **Channel Manager**, which they already use daily, and instantly access all reviews from Airbnb and Expedia. This significantly shortens the review monitoring process, saving time especially for hotels with high booking volumes from multiple OTA sources. ### 2. **Faster Responses – Maintain a Good Impression with Guests** ![image-png-May-12-2025-03-19-14-5967-AM](https://blog.hotellinksolutions.com/hs-fs/hubfs/image-png-May-12-2025-03-19-14-5967-AM.png?width=991&height=281&name=image-png-May-12-2025-03-19-14-5967-AM.png) Timely responses – especially to negative reviews – are essential for maintaining a good reputation and improving guest satisfaction. With all reviews shown in one place, staff can quickly filter, categorize, and respond to important feedback without missing anything – all within the Extranet. ### 3. **Data Insights – Identify Trends & Recurring Issues** OTA Reviews enables users to monitor and compare feedback from multiple sources. Hotels can analyze review trends over time, identify recurring problems (e.g. cleanliness issues, unfriendly reception, slow check-in), and implement timely solutions. This empowers departments to adjust workflows, retrain staff, or improve facilities effectively. #### 4. **Improve Service Quality – Gain a Competitive Edge** **![OTA Review EN](https://blog.hotellinksolutions.com/hs-fs/hubfs/OTA%20Review%20EN.png?width=2276&height=540&name=OTA%20Review%20EN.png)** Staying on top of guest feedback allows hotels to continuously improve their service. Not only does this satisfy current guests, but it also creates a positive impression for potential guests reading reviews on OTAs. Better service translates to higher guest return rates, improved ratings, and increased revenue. ### 5. **Streamlined Collaboration Across Departments** OTA Reviews helps management and relevant departments share guest feedback more easily, without the need to take screenshots or send long emails. Everyone can access the same system and stay updated in real time, boosting internal coordination, speeding up issue resolution, and fostering a more professional, unified work environment. ### How to Activate & Use OTA Reviews OTA Reviews is integrated by default into the Channel Manager. If you’ve already connected Booking.com, Expedia or Airbnb to Hotel Link, the system will automatically display reviews from these platforms. 👉 You can follow this detailed guide on how to activate and use OTA Reviews here: [How to receive reviews from OTAs](https://help.hotellinksolutions.com/how-to-use-the-ota-reviews?hsLang=en) ### Coming Soon – More OTA Integrations! Currently, OTA Reviews supports Expedia and Airbnb. In the near future, Hotel Link plans to expand this feature to include more popular OTAs like Agoda, and others – giving you a more complete view of guest feedback across all platforms. ### Conclusion The **OTA Reviews** feature marks an important step forward in helping hotels improve service quality, manage guest feedback efficiently, and boost productivity across departments. If you’re already using [Hotel Link’s Channel Manager](https://www.hotellinksolutions.com/hotel-marketing-solutions/channel-manager/), don’t miss out on this powerful new feature! Centralized review monitoring will empower your team to proactively enhance the guest experience – a critical success factor in today’s competitive hospitality landscape. 📢 **OTA Reviews will officially go live on May 15, 2025.** For any questions or technical support, please contact the Hotel Link team via email at: **support@hotellinksolutions.com** [Industry Insight](https://blog.hotellinksolutions.com/tag/industry-insight), [Optimizing Online Presence](https://blog.hotellinksolutions.com/tag/optimizing-online-presence), [Hotel Marketing](https://blog.hotellinksolutions.com/tag/hotel-marketing) ## Related posts [![Understanding Guest Sentiment Through Post-Stay Review Analysis](https://blog.hotellinksolutions.com/hs-fs/hubfs/Blog%20Visual/understanding-guest-sentiment-through-post-stay-review-analysis-thumbnail.png?height=200&name=understanding-guest-sentiment-through-post-stay-review-analysis-thumbnail.png)](https://blog.hotellinksolutions.com/understanding-guest-sentiment-through-post-stay-review-analysis?hsLang=en) [Hotel Services](https://blog.hotellinksolutions.com/tag/hotel-services), [Industry Insight](https://blog.hotellinksolutions.com/tag/industry-insight), [Hotel Management](https://blog.hotellinksolutions.com/tag/hotel-management) ## [Understanding Guest Sentiment Through Post-Stay Review Analysis](https://blog.hotellinksolutions.com/understanding-guest-sentiment-through-post-stay-review-analysis?hsLang=en) [Hotel Link](https://blog.hotellinksolutions.com/author/hotel-link-1) Sep 10, 2025, 3:38:58 PM In the hospitality industry, every piece of guest feedback is a valuable “puzzle piece” that helps... [Read more](https://blog.hotellinksolutions.com/understanding-guest-sentiment-through-post-stay-review-analysis?hsLang=en) [![hotel link booking.com review management](https://blog.hotellinksolutions.com/hs-fs/hubfs/36.png?height=200&name=36.png)](https://blog.hotellinksolutions.com/managing-your-propertys-booking.com-guest-reviews-on-hotel-links-extranet?hsLang=en) [Hotel Services](https://blog.hotellinksolutions.com/tag/hotel-services), [Industry Insight](https://blog.hotellinksolutions.com/tag/industry-insight), [Hotel Management](https://blog.hotellinksolutions.com/tag/hotel-management) ## [Managing Your Property’s Booking.com Guest Reviews On Hotel Link’s Extranet](https://blog.hotellinksolutions.com/managing-your-propertys-booking.com-guest-reviews-on-hotel-links-extranet?hsLang=en) ![Picture of Hotel Link](https://blog.hotellinksolutions.com/hs-fs/hubfs/Hotel%20Link%20Logo_PNG/Logo%20Icon_Transparent.png?width=50&name=Logo%20Icon_Transparent.png) [Hotel Link](https://blog.hotellinksolutions.com/author/hotel-link) Jan 18, 2024, 11:14:39 AM Hotel Link excitingly announces that our extranet has a new feature to facilitate our clients’... [Read more](https://blog.hotellinksolutions.com/managing-your-propertys-booking.com-guest-reviews-on-hotel-links-extranet?hsLang=en) [![Building Monthly Operating Rhythm From Guest Review Data For Hotels](https://blog.hotellinksolutions.com/hs-fs/hubfs/Global%20Hotel%20Link/Growth%20Team/Marketing/2025/Blog%20Visual/building-monthly-operational-rhythm-from-review-data-for-hotels-thumbnail.png?height=200&name=building-monthly-operational-rhythm-from-review-data-for-hotels-thumbnail.png)](https://blog.hotellinksolutions.com/building-monthly-operational-rhythm-from-review-data-for-hotels?hsLang=en) [Hotel Management](https://blog.hotellinksolutions.com/tag/hotel-management) ## [Building Monthly Operating Rhythm From Guest Review Data For Hotels](https://blog.hotellinksolutions.com/building-monthly-operational-rhythm-from-review-data-for-hotels?hsLang=en) [Hotel Link](https://blog.hotellinksolutions.com/author/hotel-link-1) Aug 4, 2026, 3:19:14 PM Every review on Booking.com, Expedia, or Google is not just an emotional compliment or complaint.... 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